Customer Complaints Policy
Making a complaint.
We’re sorry you’re not happy. Get in touch and we’ll sort it out for you.
You can quickly and easily tell us about your complaint online.
Ways to make a complaint
You can find answers to frequently asked questions in our FAQ section, and if you have a general enquiry, you can contact us on Live Chat (where available). Just let us know which product or service you’re unhappy about, and we’ll put you through to one of our team.
Alternatively, please email our complaints team complaints@b-f-s.org.uk